Don-Clem Technology Refund Policy

Don-Clem Technology Refund Policy At Don-Clem Technology, we are committed to delivering top-notch services that meet your business needs.

We understand that circumstances may arise where a refund maybe required. This Refund Policy outlines the conditions under which refunds may be granted and the process for submitting a refund request.

The said conditions are spelt out below:

1. ELIGIBILITY FOR REFUNDS

1.1. Refunds are only applicable to services expressly stated in our service offerings.

1.2. Requests for refunds must be made within the specified period and in accordance with the terms outlined in this policy.

1.3. To qualify for a refund, you must provide a valid and detailed reason for the request.

1.4. Clients will not be entitled to a refund if Don-Clem’s inability to fulfil deliverables is due to causes beyond its control, which hinder, delay, or prevent performance.

2. NON-REFUNDABLE SERVICES

2.1. Services that have been completed and accepted by the client.

2.2. Refund requests made after the specified period will not be considered.

3. MISSED DEADLINES

3.1. In cases where Don-Clem misses a delivery deadline without prior communication or agreement on an extension, clients may request a partial refund.

3.2. Refunds for missed deadlines will be proportional to the delay and impact on the client's project timeline.

4. ORDER CANCELLATION

4.1. Cancellation by Client

a. If the project is cancelled before any work has started, a full refund will be issued.

b. If the client cancels mid-project, they must notify us promptly.

c. Partial refunds will be considered based on the progress made at the time of cancellation.

d. Refunds will be calculated based on the uncompleted portion of the work, with deductions for any costs incurred or work completed up to that point.

4.2. Cancellation by DON-CLEM

a. If Don-Clem is unable to complete the project due to unforeseen events, the client will be refunded for the uncompleted portion of the work.

b. Any work completed up until the point of cancellation will also be provided to the client.

5. PROCESS FOR REFUND REQUESTS

5.1. Submission of Refund Requests

a. All refund requests must be submitted in writing via email to privacy@donclembtech.com.

b. The request should include the client's name, project details, reason for the refund, and any relevant documentation.

5.2. Evaluation of Refund Requests

a. Refund requests will be evaluated based on the progress of the project, adherence to deadlines, and the reasons provided.

b. We may request further clarification to facilitate the evaluation process.

c. Refund requests will not be considered if the work has been used, altered, or shared without our permission.

d. We reserve the right to deny refunds if the reasons provided are insufficient or invalid.

5.3. Response Time

a. We will respond to refund requests within 7 business days of receipt.

b. A final decision will be communicated within 14 business days of receiving the request.

5.4. Partial Refund for Dissatisfaction

a. In cases where Don-Clem fails to deliver satisfactory work, a partial refund may be offered.

b. Clients must review the deliverables within 7 business days and notify us of any dissatisfaction, as detailed in section 5(5.1).

c. Upon receiving the client's notice, we will assess the concerns and propose a plan to resolve the issue.

d. Don-Clem will provide up to two revisions to address the issues raised.

e. If dissatisfaction persists after revisions, a partial refund may be considered, depending on the work completed and revisions provided.

f. Each refund request will be assessed individually, taking into account the level of dissatisfaction and project specifics.

g. We reserve the right to issue a refund of up to 50% of the total payment.

6. INTELLECTUAL PROPERTY AND OWNERSHIP

6.1. Upon receiving a refund for your order, you forfeit all rights to any software, digital marketing materials, mobile apps, websites, or other deliverables created by Don-Clem Technology.

6.2. Don-Clem retains full ownership and the intellectual property rights to the software, digital marketing content, mobile applications, websites, or other services provided, whether registered or not. You may not use, publish, distribute, or modify any work created without DonClem’s explicit written consent.

7. TIMEFRAME FOR REFUNDS

7.1. Approved refunds will be processed within 5 business days of the approval notification.

7.2. The time it takes for the refund to reflect in the client's account may vary based on the payment method and financial institution.

8. AMENDMENTS TO THE REFUND POLICY

8.1. Policy Updates a. Don-Clem reserves the right to amend this refund policy at any time. b. Clients will be notified of any significant changes to the policy via email or through a notice on our website. 8.2. Effective Date of Amendments All changes take effect immediately unless otherwise specified. By engaging our services, you agree to this refund policy. LAST UPDATED: [26th Nov. 2024]